|Food Security;Health;Logistics;Protection;Nutrition;Water Sanitation Hygiene;Camp Coordination / Management;Education;Emergency Shelter and NFI;Emergency Telecommunications;Early Recovery||AAP-1||Feedback Mechanisms||Number of feedback received (including complaints) which have been acted upon||Feedback mechanisms provide a means for all those affected to comment on and thus indirectly influence programme planning and implementation (see HAP’s ‘participation’ benchmark). They include focus group discussions, surveys, interviews and meetings on ‘lessons learnt’ with a representative sample of all the affected population (see ECB’s Good Enough Guide for tools and Guidance notes 3–4). The findings and the agency’s actions in response to feedback should be systematically shared with the affected population.||Institution||Number||N/A||Number of organisations with formal feedback mechanisms in place||Yes||Process||Yes||HAP Benchmark 3 on Sharing information, Sphere Core Standard 1: People-centered humanitarian response, The Good Enough Guide - Section 5: Use feedback to improve project impact||All Phases||Pre-crisis/Baseline, Phase 1, Phase 2, Phase 3, Phase 4||Feedback mechanisms can take many forms. Whatever the most appropriate channels are should be used; radio talk back programmes, online surveys, sms and twitter inputs, regularised focus group discussions with selected members of the population, suggestions and complaints boxes, designation of sector or camp committees to feedback on specific topics, prioritisation assessments, through dedicated community engagement staff among many other possibilities. Sex, age, ability or other relevant diversity disaggregation of the feedback received is important in order to understand who is most at risk and to take responsible actions. It is important to remember that feedback needs to be collected, digested and acted upon, and then the results of those actions relayed to the population, then another round of feedback can begin on the changed situation. This is the 'feedback loop' - an ongoing dialogue between the humanitarian community and the affected population. Remember that much of this is already happening - through food monitors, community outreach programmes, ongoing assessments - the important thing is to keep the feedback loop continuing.||• Clusters and partners have a formal, appropriate feedback mechanism in place that is discussed and agreed with key stakeholders and publicly communicated.
• The feedback mechanism employed is appropriate and robust enough to deal with (communicate, receive, process, respond to and learn from) complaints.
• Clusters and Lead Agencies/Advisory Groups (SAG) have oversight of feedback (incl. complaints) mechanism and learn from and react to information received. ||Agencies, NGOs, Government, Media, etc||(C) Camp Coordination / Management, C1 Community engagement and self-empowerment, C1.1 Displacement Site Managers, C1.2 CCCM Mechanisms, C2 Population information management, C2.1 CCCM Mechanisms, C2.2 Return/ Relocation/ Integration, C2.3 Service Provision, C3 Protection and services monitoring and coordination, C3.1 Displacement Site Managers, C3.2 Service Provision - WASH, C3.3 CCCM Mechanisms, C3.4 Service Provision - Protection, C3.5 Service Provision - Food and Nutrition, C3.6 Service Provision - Education, C3.7 Protection, C3.8 Access and Movement, C3.9 Service Provision - WASH &/or Shelter, C3.10 Service Provision - Health, C3.11 Service Provision - Shelter, C4 Camp planning and durable solutions, C4.1 Return/ Relocation/ Integration, (E) Education, E1 Access and Learning Environment, E1.1 Equal Access, E1.2 Facilities and services, E1.3 Protection and Well-being, E2 Teaching and Learning, E2.1 Curricula, E3 Teachers & other education personnel, E3.1 Law and Policy Formulation, E3.2 Recruitment and Selection, E3.3 Supervision, E4 Educational Policy, E4.1 Law and Policy Formulation, (F) Food Security, F1 Food Assistance, F1.1 Cash Transfer, F1.2 Voucher Transfer, F1.3 In-kind Transfer, F1.4 Livelihood Recovery, F2 Livelihood Assistance, F2.1 Cash Transfer, F2.2 Voucher Transfer, F2.3 In-kind Transfer, F3 Food Access, F4 Income Access, F5 Market Access, F6 Availability, F6.1 Food Availability and Agriculture, F6.2 Livestock, F7 Utilization, F8 Agriculture and Livestock, (H) Health, H1 General clinical services & essential trauma care, H2 Child health, H3 Communicable diseases, H4 Sexual and Reproductive Health, H4.1 STI & HIV, H4.2 Maternal and newborn care, H4.3 Sexual violence, H5 Non communicable diseases and mental health, H6 Environmental Health, (L) Logistics, L1 Volume, L2 Weight, (N) Nutrition, N1 Prevention and Management of Acute Malnutrition, N1.1 SAM, N1.2 MAM, N2 Infant and Young Child Feeding, N3 Prevention and Control of Micronutrients Deficiencies, (P) Protection, P1 (PC) Child Protection, PC1 Dangers and Injuries, PC2 Physical violence and other harmful practices, PC3 Sexual violence, PC4 Psychosocial distress and mental disorders, PC5 Children associated with armed forces and armed groups, PC6 Child Labour, PC7 Unaccompanied and separated children, PC8 Justice for Children, PC9 Community-based child protection mechanisms (CBCPM), P2 (PG) Gender-Based Violence, PG1 Developing Referral Pathway for Survivors, PG2 Develop/apply SOPs context specific, PG3 Multi sectoral engagement (health, legal/justice, security, psychosocial), PG4 Advocacy, awareness, education with affected populations, local authorities, international community, PG5 Data collection, storage and sharing, PG6 Prevention Programming, P3 (PL) Housing Land and Property, PL1 HLP Documentation, PL2 Access to Land, PL3 HLP Disputes, PL4 Security of tenure for informal rights holders or vulnerable groups, P4 (PM) Mine Action, PM1 Clearance of Mines and other Explosive Remnants of War (ERW), PM2 Mine and ERW risk education, PM3 Stockpile destruction, PM4 Victim Assistance, P5 Vulnerability, P6 Displacement and Return, P7 Documentation, (R) Early Recovery, R1 Economic Recovery and Livelihoods, R2 Basic Infrastructure Restoration, R3 Capacity Building, R4 Governance, (S) Emergency Shelter and NFI, S1 Shelter, S1.1 Access, S1.2 Assistance, S2 Shelter-related NFI, S2.1 Access, S2.2 Assistance, S3 Shelter-related Fuel/Energy, S3.1 Access, S3.2 Assistance, (T) Emergency Telecommunications, T1 ICT Performance, T2 ETC Coordination, (W) Water Sanitation Hygiene, W1 Hygiene Promotion, W1.1 Hygiene items, W1.2 Hygiene Practices, W2 Water Supply, W2.1 Access and Water Quantity, W2.2 Water Quality, W2.3 Water Facilities, W3 Excreta Disposal, W3.1 Environment, W3.2 Toilet Facilities, W4 Vector Control, W5 Solid Waste Management, W6 Drainage, W7 Aggravating Factors, W8 WASH Programme Design and Implementation |