Indicators

Global cluster Code Sub-domain Title Description / Rationale
Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-1 Feedback Mechanisms Number of feedback received (including complaints) which have been acted upon

Feedback mechanisms provide a means for all those affected to comment on and thus indirectly influence programme planning and implementation (see HAP’s ‘participation’ benchmark). They include focus group discussions, surveys, interviews and meetings on ‘lessons learnt’ with a representative sample of all the affected population (see ECB’s Good Enough Guide for tools and Guidance notes 3–4). The findings and the agency’s actions in response to feedback should be systematically shared with the affected population. (Sphere Core Standard 1, Guidance Note 2)

Possible examples:

  • % of women/girls and % of men/boys satisfied with the quality and appropriateness of response at the end of the project
  • # of text messages received daily and acted upon according to the agreed/established procedures 
Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-2 Sharing Information Number of information products distributed to the affected population through a variety of mechanisms on humanitarian program planning, functioning and progress

People have a right to accurate and updated information about actions taken on their behalf. Information can reduce anxiety and is an essential foundation of community responsibility and ownership. At a minimum, clusters and agencies should provide a description of the cluster's role and responsibilities, agency’s mandate and project(s), the population’s entitlements and rights, and when and where to access assistance (see HAP’s ‘sharing information’ benchmark). (Sphere Core Standard 1, Guidance Note 4)

Possible examples:

  • # of ‘Frequently Asked Questions’ documents about the work of the cluster disseminated
  • # of talkback radio programmes joined to explain response planning and selection criteria of cluster to affected population 
Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-3 Participation Number of persons consulted (disaggregated by sex/age) before designing a program/project [alternatively: while implementing the program/project]

Participation in design of assessments, programmes, evaluations etc, means that a selected segment(s) of the affected populaiton have a direct influence on decision making.  Measures should be taken to ensure the participation of members of all groups of affected people – young and old, men and women. Special efforts should be made to include people who are not well represented, are marginalised (e.g. by ethnicity or religion) or otherwise ‘invisible’ (e.g. housebound or in an institution). The participation of youth and children should be promoted so far as it is in their own best interest and measures taken to ensure that they are not exposed to abuse or harm. (Sphere Core Standard 1, Guidance Note 3)

Possible examples:

  • # of focus group discussions organized with affected girls, women, boys and men that have been used to influence decisions made on design of assessments, programmes, standards, selection criteria, etc.
  • % of female and % of male parents actively participating in the conception and implementation of M&E of education in emergencies services. 
Emergency Telecommunications T-1 T1 ICT Performance Number of common operational areas covered by common security telecommunication network

deployment of services

Emergency Telecommunications T-2 T1 ICT Performance Number of common operational areas covered by data communications services

deployment of services

Emergency Telecommunications T-3 T1 ICT Performance Number of UN agency/NGO staff members trained on ETC services

training

Emergency Telecommunications T-4 T2 ETC Coordination Information Management and collaboration platform established and maintained up-to-date

IM

Emergency Telecommunications T-5 T1 ICT Performance Percentage of users reporting delivery of the service as “satisfactory” and within “satisfactory” timeframe

Common Cluster monitoring - All emergencies - 1 per year/ cycle