Indicators

Global Clusters Code Sub-domain Title Description
Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-1 Feedback Mechanisms Number of feedback received (including complaints) which have been acted upon

Feedback mechanisms provide a means for all those affected to comment on and thus indirectly influence programme planning and implementation (see HAP’s ‘participation’ benchmark). They include focus group discussions, surveys, interviews and meetings on ‘lessons learnt’ with a representative sample of all the affected population (see ECB’s Good Enough Guide for tools and Guidance notes 3–4). The findings and the agency’s actions in response to feedback should be systematically shared with the affected population.

Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-2 Sharing Information Number of information products distributed to the affected population through a variety of mechanisms on humanitarian program planning, functioning and progress

People have a right to accurate and updated information about actions taken on their behalf. Information can reduce anxiety and is an essential foundation of community responsibility and ownership. At a minimum, clusters and agencies should provide a description of the cluster's role and responsibilities, agency’s mandate and project(s), the population’s entitlements and rights, and when and where to access assistance (see HAP’s ‘sharing information’ benchmark). (Sphere Core Standard 1, Guidance Note 4)

Possible examples:

Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-3 Participation Number of persons consulted (disaggregated by sex/age) before designing a program/project [alternatively: while implementing the program/project]

Participation in design of assessments, programmes, evaluations etc, means that a selected segment(s) of the affected populaiton have a direct influence on decision making.  Measures should be taken to ensure the participation of members of all groups of affected people – young and old, men and women. Special efforts should be made to include people who are not well represented, are marginalised (e.g. by ethnicity or religion) or otherwise ‘invisible’ (e.g. housebound or in an institution).

Emergency Shelter and NFI S1-1-1 S1.1 Access Number and percentage of households in need of shelter assistance

This indicator aims to identify the caseload for the shelter response, within the overall population affected by the emergency.

Emergency Shelter and NFI S1-1-2 S1.1 Access Number and percentage of households indicating shelter as a priority need

This indicators collects information on the priority support requested by affected households in order to meet their shelter-related needs. Shelter needs should be disaggregated to capture various solutions

Emergency Shelter and NFI S1-2-4 S1.2 Assistance Number of persons / households / communities provided with training related to shelter assistance

Shelter and non-food item (including energy) training could cover a broad range of issues within the shelter sector. As part of the training evaluation, participants should be asked whether or not they have implemented the learnings from the training.

Emergency Shelter and NFI S1-2-9 S1.2 Assistance Percentage of beneficiary households satisfied with the shelter assistance they receive(d)

The indicator enables beneficiaries of shelter to feedback on the degree of satisfaction on the assistance received