Indicators

Global Clusters Code Sub-domain Title Description
Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-1 Feedback Mechanisms Number of feedback received (including complaints) which have been acted upon

Feedback mechanisms provide a means for all those affected to comment on and thus indirectly influence programme planning and implementation (see HAP’s ‘participation’ benchmark). They include focus group discussions, surveys, interviews and meetings on ‘lessons learnt’ with a representative sample of all the affected population (see ECB’s Good Enough Guide for tools and Guidance notes 3–4). The findings and the agency’s actions in response to feedback should be systematically shared with the affected population.

Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-2 Sharing Information Number of information products distributed to the affected population through a variety of mechanisms on humanitarian program planning, functioning and progress

People have a right to accurate and updated information about actions taken on their behalf. Information can reduce anxiety and is an essential foundation of community responsibility and ownership. At a minimum, clusters and agencies should provide a description of the cluster's role and responsibilities, agency’s mandate and project(s), the population’s entitlements and rights, and when and where to access assistance (see HAP’s ‘sharing information’ benchmark). (Sphere Core Standard 1, Guidance Note 4)

Possible examples:

Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-3 Participation Number of persons consulted (disaggregated by sex/age) before designing a program/project [alternatively: while implementing the program/project]

Participation in design of assessments, programmes, evaluations etc, means that a selected segment(s) of the affected populaiton have a direct influence on decision making.  Measures should be taken to ensure the participation of members of all groups of affected people – young and old, men and women. Special efforts should be made to include people who are not well represented, are marginalised (e.g. by ethnicity or religion) or otherwise ‘invisible’ (e.g. housebound or in an institution).

Emergency Shelter and NFI S2-1-1 S2.1 Access Number and percentage of households in need of non-food items

This indicator identifies the overall caseload for the NFI response.

Emergency Shelter and NFI S2-2-1 S1.2 Assistance Number and percentage of households receiving non-food items

This indicator aims to gather disaggregated data on number households supported with NFIs. Overall number of NFIs delivered should also be collected

Emergency Shelter and NFI S3-1-1 S3.1 Access Number and percentage of affected households requiring assistance to cover their energy needs

This indicator identifies the overall caseload for supporting energy requirements of affected populations. Energy needs include all activities for which households need fuel: cooking, heating, lighting, etc. It is particularly imporatnt to track where winterisation interventions are planned. It is important to collect information separately from men and women as they have differing energy needs.

Emergency Shelter and NFI S3-2-1 S3.2 Assistance Number and percentage of affected households provided with assistance to cover energy needs

This indicator aims to gather disaggregated data on number households supported with energy assistance. It is important to collect information separately from men and women as they will have received different types of energy support.