Indicators

Global Clusters Code Sub-domain Title Description
Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-1 Feedback Mechanisms Number of feedback received (including complaints) which have been acted upon

Feedback mechanisms provide a means for all those affected to comment on and thus indirectly influence programme planning and implementation (see HAP’s ‘participation’ benchmark). They include focus group discussions, surveys, interviews and meetings on ‘lessons learnt’ with a representative sample of all the affected population (see ECB’s Good Enough Guide for tools and Guidance notes 3–4). The findings and the agency’s actions in response to feedback should be systematically shared with the affected population.

Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-2 Sharing Information Number of information products distributed to the affected population through a variety of mechanisms on humanitarian program planning, functioning and progress

People have a right to accurate and updated information about actions taken on their behalf. Information can reduce anxiety and is an essential foundation of community responsibility and ownership. At a minimum, clusters and agencies should provide a description of the cluster's role and responsibilities, agency’s mandate and project(s), the population’s entitlements and rights, and when and where to access assistance (see HAP’s ‘sharing information’ benchmark). (Sphere Core Standard 1, Guidance Note 4)

Possible examples:

Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-3 Participation Number of persons consulted (disaggregated by sex/age) before designing a program/project [alternatively: while implementing the program/project]

Participation in design of assessments, programmes, evaluations etc, means that a selected segment(s) of the affected populaiton have a direct influence on decision making.  Measures should be taken to ensure the participation of members of all groups of affected people – young and old, men and women. Special efforts should be made to include people who are not well represented, are marginalised (e.g. by ethnicity or religion) or otherwise ‘invisible’ (e.g. housebound or in an institution).

Protection P-1 (P) Protection Number of civilians reported killed by violence
Protection P-12 (P) Protection Estimated percentage of affected population in need of mental health and/or psychosocial support
Protection P-2 (P) Protection Percentage [or number of] community assets (bridge, school, hospital, place of worship etc.) being attacked

This can be an absolute figure instead of a percentage if the total number of assets is not available

Protection P-5 (P) Protection Percentage of persons being arbitrarily detained who are receiving legal assistance/advice
Protection P-6 (P) Protection Percentage of communities reporting persons being forcibly recruited into armed group/forces
Protection P1-PC4-5 PC4 Psychosocial distress and mental disorders Percentage of cases identified in need of psychosocial/mental health services who are referred to specialist services
Protection P2-PG1-1 PG1 Developing Referral Pathway for Survivors Functional referral system in place that includes multi-sectoral services (health, psychosocial, legal and security) for GBV survivors

yes/no indicator

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