Indicators

Global Clusters Code Sub-domain Title Description
Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-1 Feedback Mechanisms Number of feedback received (including complaints) which have been acted upon

Feedback mechanisms provide a means for all those affected to comment on and thus indirectly influence programme planning and implementation (see HAP’s ‘participation’ benchmark). They include focus group discussions, surveys, interviews and meetings on ‘lessons learnt’ with a representative sample of all the affected population (see ECB’s Good Enough Guide for tools and Guidance notes 3–4). The findings and the agency’s actions in response to feedback should be systematically shared with the affected population.

Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-2 Sharing Information Number of information products distributed to the affected population through a variety of mechanisms on humanitarian program planning, functioning and progress

People have a right to accurate and updated information about actions taken on their behalf. Information can reduce anxiety and is an essential foundation of community responsibility and ownership. At a minimum, clusters and agencies should provide a description of the cluster's role and responsibilities, agency’s mandate and project(s), the population’s entitlements and rights, and when and where to access assistance (see HAP’s ‘sharing information’ benchmark). (Sphere Core Standard 1, Guidance Note 4)

Possible examples:

Food Security, Health, Logistics, Protection, Nutrition, Water Sanitation Hygiene, Camp Coordination / Management, Education, Emergency Shelter and NFI, Emergency Telecommunications, Early Recovery AAP-3 Participation Number of persons consulted (disaggregated by sex/age) before designing a program/project [alternatively: while implementing the program/project]

Participation in design of assessments, programmes, evaluations etc, means that a selected segment(s) of the affected populaiton have a direct influence on decision making.  Measures should be taken to ensure the participation of members of all groups of affected people – young and old, men and women. Special efforts should be made to include people who are not well represented, are marginalised (e.g. by ethnicity or religion) or otherwise ‘invisible’ (e.g. housebound or in an institution).

Protection P1-PC2-3 PC2 Physical violence and other harmful practices Percentage of surveyed community members who are able to articulate strategies to prevent physical violence and other harmful practices
Protection P2-PG6-2 PG6 Prevention Programming Percentage of humanitarian organizations and service providers that have in place codes of conduct on prevention of sexual exploitation and abuse by own staff
Protection P2-PG6-3 PG6 Prevention Programming Percentage of humanitarian organizations and service providers that have in place community-based feedback and complaint mechanisms
Protection P5-4 P5 Vulnerability Percentage of persons with disabilities identified in need of assistance who are receiving specific support

disabitilites includes mental and physical disabilities

Protection P5-5 P5 Vulnerability Percentage of persons identified in need of assistance receiving psychosocial support

Psychosocial support includes: counselling, therapy etc. by trained personnel

Protection P5-6 P5 Vulnerability Percentage of health facilities providing access to preventing mother to child transmission services (PMTCT)
Protection P5-7 P5 Vulnerability Percentage of communities providing access to voluntary counselling and testing services