Percentage of users reporting delivery of the service as “satisfactory” and within “satisfactory” timeframe

Common Cluster monitoring - All emergencies - 1 per year/ cycle

Unit Description:

Percentage per Survey

Numerator:

Denominator:

Disaggregation:

n/a

Threshold / Standard:

General guidance:

Guidance on phases:

Guidance for pre-crisis/baseline:

Data Sources:

Cluster monitoring tool

Comments:

ETC services are provided to humanitarian actors in the field.

Code:

T-5

Sub-domain:

T1 ICT Performance

Unit of Measurement:

Individual

Key indicator:

Yes

Types:

Outcome

Indicator used for response monitoring ?:

Yes

Global Clusters:

Emergency Telecommunications

Sector cross-tagging:

T2 ETC Coordination