Percentage of users reporting delivery of the service as “satisfactory” and within “satisfactory” timeframe

Percentage of users reporting delivery of the service as “satisfactory” and within “satisfactory” timeframe

Common Cluster monitoring - All emergencies - 1 per year/ cycle

Unit Description: 
Percentage per Survey
Numerator: 
Denominator: 
Disaggregation: 
n/a
Threshold / Standard: 
General guidance: 
Guidance on phases: 
Guidance for pre-crisis/baseline: 
Data Sources: 
Cluster monitoring tool
Comments: 
ETC services are provided to humanitarian actors in the field.
Code: 
T-5
Sub-domain: 
T1 ICT Performance
Unit of Measurement: 
Individual
Key indicator: 
Yes
Types: 
Outcome
Indicator used for response monitoring ?: 
Yes
Global Clusters: 
Emergency Telecommunications
Sector cross-tagging: 
T2 ETC Coordination