Number of information products distributed to the affected population through a variety of mechanisms on humanitarian program planning, functioning and progress

People have a right to accurate and updated information about actions taken on their behalf. Information can reduce anxiety and is an essential foundation of community responsibility and ownership. At a minimum, clusters and agencies should provide a description of the cluster's role and responsibilities, agency’s mandate and project(s), the population’s entitlements and rights, and when and where to access assistance (see HAP’s ‘sharing information’ benchmark). (Sphere Core Standard 1, Guidance Note 4)

Possible examples:

# of ‘Frequently Asked Questions’ documents about the work of the cluster disseminated
# of talkback radio programmes joined to explain response planning and selection criteria of cluster to affected population

Unit Description

Number

Numerator

# of information messages delivered

Denominator

N/A

Indicator used for response monitoring ?

Yes

Types

Process

General guidance

Common ways of sharing information include noticeboards, public meetings, schools, newspapers, SMS 'blasts', FAQ flyers or radio and TV broadcasts. The information should demonstrate considered understanding of people’s situations and be conveyed in local language(s), using a variety of adapted media so that it is accessible to all those concerned. For example, use spoken communications or pictures for children and adults who cannot read, use uncomplicated language (i.e. understandable to local 12-year-old) and employ a large typeface when printing information for people with visual impairments. Manage meetings so that older people or those with hearing difficulties can hear. Sex, age, ability or other relevant diversity must be considered when preparing information products as is important in order to understand who is able to access information.

Guidance on phases

All Phases

Phase applicability

Pre-crisis/Baseline

Phase 1

Phase 2

Phase 3

Phase 4

Data Sources

Agencies, NGOs, Government

Comments

• Information about an organisation’s or cluster’s mission, values, legal status and contact details.
• Information about projects, plans and activities (in particular beneficiary selection criteria and relevant financial information).
• Regular reports of actual performance in relation to previously agreed goals.
• Specific details for making comments, suggestions or complaints about the cluster or agency’s activities (preferably a named member of staff).