People have a right to accurate and updated information about actions taken on their behalf. Information can reduce anxiety and is an essential foundation of community responsibility and ownership. At a minimum, clusters and agencies should provide a description of the cluster's role and responsibilities, agency’s mandate and project(s), the population’s entitlements and rights, and when and where to access assistance (see HAP’s ‘sharing information’ benchmark). (Sphere Core Standard 1, Guidance Note 4)
- # of ‘Frequently Asked Questions’ documents about the work of the cluster disseminated
- # of talkback radio programmes joined to explain response planning and selection criteria of cluster to affected population
• Information about projects, plans and activities (in particular beneficiary selection criteria and relevant financial information).
• Regular reports of actual performance in relation to previously agreed goals.
• Specific details for making comments, suggestions or complaints about the cluster or agency’s activities (preferably a named member of staff).